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Retail/Swipe Solution

The Need

The Client, a heavy equipment dealer and parts re-seller, wanted a Credit Card payment solution that would offer more than just payment processing capability. The client communicated their custom requirements to Skipjack Professional Services, including a secure customer lookup function so that the Client could bill returning customers without forcing the customer to present their credit card. As well, the Client desired to obtain the best possible interchange rates available for the large ticket purchases made when selling its heavy equipment.

The Solution

Skipjack designed, built and deployed a solution that included a customer lookup feature that allowed the Client to search Skipjack’s secure database for returning customers based upon selected criteria, while keeping the customers’ information secure. In addition, Skipjack designed the interface to collect the necessary data required for the Client to reach Level III transaction status and thus achieve the best possible interchange rates offered by their merchant account provider.

The Results

The Client was able to decrease customer order processing times by using the customer lookup feature on the application. Using this functionality increased customer satisfaction and improved the accuracy of accounting data collected. As well, by qualifying for Level III interchange rates, the Client experienced significant savings in Credit Card processing fees.

Solution Component	Description
Solution login page	Password entry page that restricts access to the solution.
Solution launch page	Provides a password-protected starting page from which to access specific components of the solution.
Virtual Point of Sale payment application	Customized payment screen that enables entry of payment information, Level 2 and Level 3 payment data, and customer lookup capability for via card swipe or keyed transactions.
Find transaction interface	Allows user to locate a transaction for any specified location and date range.
Transaction Change Status interface	Allows specified user to search for and perform refunds, voids, re-billings and settlement requests for specific transactions.
Daily Summary report	Provides a summary of all batch settlements within a specified date range.

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